Welcome to Frozen Moments! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and interact with our services.
1. INFORMATION WE COLLECT
When you use our website, we may collect the following types of information:
1.1 Personal Information You Provide:
- Name
- Email address
- Billing and shipping address
- Payment information
- Any other information you provide through forms, emails, or interactions with us
1.2 Automatically Collected Information:
- IP address
- Browser type and version
- Time zone settings
- Device type
- Operating system
- Referring website URLs
1.3 Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your experience on our website. These technologies allow us to analyze site usage and tailor our services to your preferences.
2. HOW WE USE YOUR INFORMATION
We process your personal information for the following purposes:
2.1 To provide and manage our services, including:
- Processing orders and transactions
- Managing accounts and user preferences
- Delivering purchased digital products
2.2 To communicate with you, such as:
- Sending order confirmations
- Providing updates and promotional offers
- Responding to inquiries or customer service requests
2.3 To improve our website and services:
- Analyzing usage patterns
- Conducting surveys and gathering feedback
2.4 To comply with legal obligations or enforce our terms.
3. SHARING YOUR INFORMATION
We value your privacy and do not sell your personal information to third parties. However, we may share your data in the following scenarios:
3.1 Service Providers:
We share information with trusted partners who assist in website hosting, payment processing, email communication, and marketing services.
3.2 Legal Requirements:
We may disclose information to comply with legal obligations, enforce our terms of service, or protect the rights and safety of our users.
3.3 Business Transfers:
In the event of a merger, sale, or acquisition, your data may be transferred as part of the business assets.
4. YOUR RIGHTS
As a user, you have the following rights regarding your personal information:
4.1 Access and Portability:
You can request access to the personal data we hold about you and request a copy in a portable format.
4.2 Correction and Deletion:
You have the right to request corrections or deletions of your personal information, subject to legal retention requirements.
4.3 Withdraw Consent:
If you have provided consent for specific data processing, you can withdraw it at any time.
4.4 Opt-Out of Marketing Communications:
You can opt out of receiving promotional emails by clicking the "unsubscribe" link or contacting us directly.
5. SECURITY MEASURES
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your information, no system is completely secure, and we cannot guarantee absolute security.
6. COOKIES POLICY
Our website uses cookies to:
- Improve functionality and user experience
- Analyze website traffic
- Deliver targeted advertisements
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.
7. THIRD-PARTY LINKS
Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when visiting them.
8. CHILDREN'S PRIVACY
Frozen Moments is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us to have it removed.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for updates. The "Last Updated" date at the top indicates the most recent changes.