FAQ's


Need help with your order or have a question about one of our products? Please get in touch with our support team.

Our customer support is available everyday. Average answer time: 1-2 business days.
How can I book a session with Frozen Moments?
How do I purchase and download digital products?
What file formats are available for downloads?
Do you offer refunds on digital downloads?
Can I request custom digital content?
What payment methods do you accept?

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SUPPORT 24/7

Contact us 24 hours a day, 7 days a week

14 DAYS RETURN

Simply return it within 14 days for an exchange.

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